Ok, so it sounds like your issue is different. Do you have a few minutes to send me the Joulescope log file so that I can troubleshoot this issue? If so, could you use Windows File Explorer and navigate to to your hidden AppData\Local directory:
C:\Users\{username}\AppData\Local\joulescope\log
But replace {username} with your username. The Joulescope log file name is the date/time stamp. If you could post the most recent couple of logs here or send as a DM through the forum, I would appreciate it!