Joule 3.0 firmware update freeze on Windows 10

i’ve got a probleem with my cycleops joule 3.0.
firmware update but freeze screen.
no possibility to work with it.
software doesn’t see the joule.
i work on Windows 10 but in this topic ;
Firmware update failed with V0.5.0.
that don’t work.
Does sombody have a solution?
Thanks in advance.

Hi @Ludwig and sorry to hear that you are having an issue with your trainer. This forum is for Joulescope, a test instrument, which looks like this:

It looks like you can get support for CycleOps (now part of Saris?) here:

I hope they are able to help fix this for you!

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